Frequently Asked Questions (FAQ)
ELEGANCE ATTIRES LLC
At ELEGANCE ATTIRES LLC, we strive to provide a seamless shopping experience for our customers. Below are answers to some of the most common questions about our products, policies, and services.
1. What type of clothing does ELEGANCE ATTIRES LLC sell?
We specialize in high-quality children’s clothing, offering a variety of stylish and comfortable outfits for kids of all ages.
2. Where are your products sold?
Our products are primarily sold within the United States through our website.
3. How can I contact customer support?
You can reach us via:
- Email: hello@eleganceakid.com
- Phone: 814-351-2087
Our team is available to assist you during regular business hours.
4. What is your return policy?
We accept returns for unused, unworn, and unwashed items in their original packaging with all tags attached within 30 days of purchase. Please refer to our Refund and Returns Policy for more details.
5. How do I start a return or exchange?
To initiate a return or exchange:
- Contact us at hello@eleganceakid.com or call 814-351-2087.
- Provide your order details and reason for the return.
- Ship the item back to:
ELEGANCE ATTIRES LLC
10717 Burrows Rd, Berlin Heights, OH 44814
6. How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5-10 business days to the original payment method.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods.
8. How can I track my order?
After placing your order, you will receive an email with tracking information. Use this to track your shipment online. If you need further assistance, contact us at hello@eleganceakid.com.
9. Do you offer gift cards?
Yes, we offer gift cards that make the perfect present for loved ones. Gift cards can be purchased directly from our website.
10. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days of receiving the item. Provide your order number and photos of the issue, and we’ll resolve it promptly.
11. Can I change or cancel my order?
Orders can be changed or canceled if requested before they are shipped. Please contact us as soon as possible at 814-351-2087 to make adjustments.
12. Do you offer free shipping?
We occasionally offer free shipping promotions. Check our website or sign up for our newsletter to stay informed about offers and updates.
13. Are your products safe for children?
Absolutely! We prioritize safety and comfort in all our children’s clothing. Our products are made from high-quality, non-toxic materials to ensure your child’s safety.
14. Do you offer size guides?
Yes, our website includes a detailed size guide to help you find the perfect fit for your child. If you need further assistance, feel free to contact us.
15. How can I stay updated about new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to receive updates on new arrivals, exclusive offers, and special promotions.
If you have any additional questions, don’t hesitate to contact us. Thank you for choosing ELEGANCE ATTIRES LLC!