Refund and Returns Policy

Refund and Returns Policy

ELEGANCE ATTIRES LLC

At ELEGANCE ATTIRES LLC, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, our Refund and Returns Policy outlines the steps to return or exchange your items.

1. Eligibility for Returns

We accept returns for unused, unworn, and unwashed items in their original packaging with all tags attached. To be eligible:

  • The item must be returned within 30 days of the purchase date.
  • Proof of purchase, such as the order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Items marked as “Final Sale.”
  • Gift cards or promotional items.
  • Damaged or altered items not due to manufacturing defects.

3. Refund Process

Once we receive your return, we will:

  1. Inspect the item to ensure it meets return criteria.
  2. Notify you of the approval or rejection of your refund via email.
  3. If approved, process your refund to the original payment method. Refunds may take 5-10 business days to appear, depending on your bank or payment provider.

4. Exchanges

If you need a different size, color, or replacement for a defective item:

  • Contact us at hello@eleganceakid.com or call 814-351-2087 to initiate the exchange process.
  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
  • For defective or incorrect items, we will provide a prepaid return shipping label.
  • Ensure the return is securely packaged to prevent damage during transit.

6. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact us at hello@eleganceakid.com or call 814-351-2087 with your order details and reason for return/exchange.
  2. Once approved, ship the item to:
    ELEGANCE ATTIRES LLC
    10717 Burrows Rd
    Berlin Heights, OH 44814

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of receiving your order.
  • Provide photos of the damaged/defective item and your order number.
  • We will replace the item or issue a full refund, including shipping costs.

8. Contact Information

If you have questions or need assistance with a return or refund, please contact us:
Email: hello@eleganceakid.com
Phone: 814-351-2087
Address: 10717 Burrows Rd, Berlin Heights, OH 44814

Thank you for shopping with ELEGANCE ATTIRES LLC. We value your trust and are here to ensure you have the best shopping experience.